<div><div><div><span style="color:rgb(87, 88, 91);">Homestyle Aged Care Services Privacy Policy</span></div><div><span style="color:rgb(87, 88, 91);"><br /><b>Introduction</b></span></div><div><span style="color:rgb(87, 88, 91);">Wickro Pty Limited T/A Homestyle Aged Care Services, ABN 89947149231 (“Homestyle Aged Care Services”, “we” “us” and “our”) is committed to protecting your privacy. As part of our commitment, this Privacy Policy outlines how Homestyle Aged Care Services manages the personal information it holds about its clients and their staff.</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);"><b>Openness</b></span></div><div><span style="color:rgb(87, 88, 91);">When collecting personal information, Homestyle Aged Care Services will, where possible, indicate the purpose for the collection and use of the information, to whom it may be disclosed and how you can request access to the information.</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);"><b>Purpose for collecting information</b></span></div><div><span style="color:rgb(87, 88, 91);">Homestyle Aged Care Services only collects information that it needs in order to provide services. Homestyle Aged Care Services is a private operator of residential aged care facilities providing care and services to residents. Its services include, but are not limited to the:</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Provision of private residential aged care facilities;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Provision of care and services to residents;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Provision of respite</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">To effectively provide such services Homestyle Aged Care Services needs to collect certain personal information to ensure the health and safety of individuals partaking in its services and to assist in determining the type of services it should be providing for a particular individual.</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);"><b>Type of information requested</b></span></div><div><span style="color:rgb(87, 88, 91);">Information that Homestyle Aged Care Services may request includes but is not limited to:</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Your name, gender, address, phone number;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Date of birth;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Health information;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Your billing details;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Records of our interactions with you such as system notes of telephone conversations you have had with our employees;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Preference for particular activities and/or events; and</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Feedback on services</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">Homestyle Aged Care Services will endeavour to collect all information directly from you. However, from time to time, we may also collect information from other sources, such as from your family.</span></div><div><span style="color:rgb(87, 88, 91);"> </span></div><div><span style="color:rgb(87, 88, 91);">If you choose not to provide the information that Homestyle Aged Care Services requires to provide its services effectively, we may not be able to provide you with the service(s) you have requested.</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);"><b>Use of personal information</b></span></div><div><span style="color:rgb(87, 88, 91);">Homestyle Aged Care Services uses the personal information it collects for the purpose of providing, managing and administering its service(s). This includes, but is not limited to:</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Contacting you in relation to any matter relating to you or the services provided to you;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Scheduling and booking activities;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Ongoing health monitoring;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Identifying health risk factors for individuals;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Quality assurance and client satisfaction;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Marketing, research and statistical analysis;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Practising effective risk management;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Complying with relevant laws and regulations;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Resolving complaints; and</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Fulfilling marketing promotions</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);"><b>Disclosure of personal information</b></span></div><div><span style="color:rgb(87, 88, 91);">To be able to effectively provide our service(s), Homestyle Aged Care Services may disclose information to others within Homestyle Aged Care Services and to its related companies within Victoria. In order to provide, manage and administer our services and to operate an efficient and sustainable business, Homestyle Aged Care Services may also disclose information to third parties which may include (but are not limited to) the following:</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Contractors or service providers engaged by us;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Any persons acting on our behalf, including professional advisers;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Government and regulatory bodies (e.g. the Department of Social Services);</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Where disclosure is permitted or required by law;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>When another organisation helps us process transactions, store data, access data or provide services to you in order for them to perform their role</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">Where we engage contractors, service providers or others to act on our behalf, Homestyle Aged Care Services will take reasonable steps to protect the privacy of all information disclosed and requires such parties to comply with any relevant privacy laws. You have the right to ask these organisations or contractors for access to information they hold about you.</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">If we send your personal information outside of Australia we will require that the recipient of the information complies with privacy laws and contractual obligations to maintain the security of the data.</span></div><div><span style="color:rgb(87, 88, 91);"> </span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);"><b>Data quality</b></span></div><div><span style="color:rgb(87, 88, 91);">Homestyle Aged Care Services will take reasonable steps to ensure that personal information it collects, uses and discloses is accurate, correct and up to date. It does so via its own internal quality system and auditing procedures.</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">If you believe any information that we hold about you is incorrect, incomplete or out of date, please contact us. We will respond to your request within a reasonable period and will take reasonable steps to amend your records.</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">Personal information storage and security</span></div><div><span style="color:rgb(87, 88, 91);">Homestyle Aged Care Services holds personal information in a combination of secure electronic and hard copy formats. The information we hold is stored within Victoria. We take all reasonable steps to ensure that any personal information held by us is protected from misuse, loss and unauthorised, modification or</span></div><div><span style="color:rgb(87, 88, 91);">disclosure. Such steps include, but are not limited to:</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Secure physical storage of documents;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Premises security measures;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Network and communications security measures;</span></div><div><span style="color:rgb(87, 88, 91);">•<span style="white-space:pre;">	</span>Quality system procedures</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">The Homestyle Aged Care Services site uses Secure Socket Layer (SSL) encryption to keep your transactions secure and private. SSL is the industry standard for data encryption. It provides a secure link between your browser and our server and scrambles your personal information to ensure it is kept private during transmission over the internet.</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">Homestyle Aged Care Services will keep information for as long as it is required to be able to provide the intended service(s) or to meet legal and regulatory requirements. Homestyle Aged Care Services will take reasonable steps to permanently de-identify or securely destroy personal information that we no longer require for any purpose except in limited permitted circumstances.</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">Accessing your personal information</span></div><div><span style="color:rgb(87, 88, 91);">You have a right to reasonable access to any information that Homestyle Aged Care Services holds about you. To request access to your information, please contact us (our contact details are outlined below). At the time you make your request, we may ask that you complete relevant forms. We reserve the right to charge for providing access to certain information, as permitted by law and you will be informed of this at the time of your request. We will always endeavour to meet your request for access within a reasonable timeframe and in the manner requested by you if it is reasonable to do so.</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">However in some circumstances we may decline a request for access to information such as where we no longer hold the information, or where denying access is permitted or required by law.  If we are unable to give you access to the information</span></div><div><span style="color:rgb(87, 88, 91);"> </span></div><div><span style="color:rgb(87, 88, 91);">you have requested, we will give you written reasons for this decision when we respond to your request. If you have any concerns about the refusal, please see section 11 for further information.</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">Collecting your personal information</span></div><div><span style="color:rgb(87, 88, 91);">To enable us to provide you with the best possible service, it is important that the information we hold about you is accurate. We will take reasonable steps to ensure your personal information is accurate, complete and up to date at the time of collecting, using or disclosing it.</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">If you believe any information we hold about you is inaccurate, incomplete or out of date, you should contact us. We will respond to your request within a reasonable period and take reasonable steps to amend your records.</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">Contacting Homestyle Aged Care Services</span></div><div><span style="color:rgb(87, 88, 91);">If you have any questions, feedback or concerns about this policy or how your information is handled by Homestyle Aged Care Services, you can contact our head office on (03) 9559 0400.</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">(9 am to 5 pm Monday to Friday, AEST).</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">Our Privacy Officer is available on the above number. You can also contact us by post.</span></div><div><span style="color:rgb(87, 88, 91);">Homestyle Aged Care Services Ground Floor</span></div><div><span style="color:rgb(87, 88, 91);">269 Centre Road</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">Bentleigh VIC 3204</span></div><div><span style="color:rgb(87, 88, 91);"><span style="white-space:pre-wrap;"><br /></span></span></div><div><span style="color:rgb(87, 88, 91);">Homestyle Aged Care Services will manage any concerns internally, directly with you. If you are not happy with our response or if you do not feel your complaint has been resolved, you are able to seek advice from the Office of Australian Information Commissioner by calling 1300 363 992.</span></div><div><br /></div></div></div>