Blatchford Group is a world leading rehabilitation provider with clinical expertise in prosthetics, orthotic, special seating and wheelchairs. This privacy policy explains how we use any personal information we collect about you, as a past, present, future employee, a service user or when you use our website.

What information we collect about you

Web access collection of information

We collect information about you when you register with us or place any order for products or services. We also collect information when you voluntarily complete contact forms, subscribing to our mailing lists and request a catalogue. Our Website usage information is collected using cookies and google analytics. This personal information always requires the user’s confirmation before it is submitted to Blatchford and the user can refuse to provide this. However, in this case they will be unable to engage in the particular website activity as we would not have the contact details to send the requested information. Blatchford always tries to minimise the amount of personal information that we require in order to provide a specific service or feature.

UK Health record collection and confidentiality

When you are a patient of Blatchford we record all your treatment and details of your appointment so that your clinician, nurse or other health care professional can plan your treatment correctly. To make sure that you are treated safely, we record your person information, such as your name, address, next of kin and ethnic origin as well as all contacts you have with the Company such as clinic visits and the results of investigations and letters relating to your care. To make sure that you are treated properly, we will also record your treatments, allergies, medicines, reactions to medicines in the past and any long term conditions such as diabetes or asthma. Your health record is kept confidential within the Company at all times and is only shared with staff when they need it to carry out their job. All staff are required to work to strict professional and contractual codes of confidentiality and where possible we will anonymise information so that individual patients cannot be identified. The only time information will be shared to outside organisations is if they are directly involved in your care, for instance, your NHS Hospital, community nurses or therapy staff. We will retain your information as set out in the NHS Code of Practice for Records Management. If you want more details on how long we will hold your information then contact the company Data Protection Officer.

UK National Data Opt Out

In provisioning our UK services, Blatchford may collect information for purposes beyond your individual care, for instance to help with:

• improving the quality and standards of care provided
• research into the development of our products
• monitoring health and safety

This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you and future generations.
You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt-out your confidential patient information will still be used to support your individual care.

Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.
To find out more or how to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters.

If you want further details then contact the company Data Protection Officer, details can he found at the bottom of the page.

Medical Device Supply

When Blatchford has been instructed to supply you a medical device the order contains some personal information. Blatchford needs the information to be able to supply the correct device for your treatment. The use of the personal details ensures that the product supplied is fit for purpose, for warranty purposes and for maintenance history. Details include, name, activity level, weight, gender, age, relevant measurements and delivery address. These records are kept confidential within the Company at all times and are only shared with staff when they need it to carry out their job. All staff are required to work to strict professional standards and have signed contractual codes of confidentiality. The minimum amount of personal information is used in order to supply the right medical device to you. If you want more details on how long we will hold your information then contact the company Data Protection Officer.

Job applicants, current and former Blatchford employees

When individuals apply to work at Blatchford, we will only use the information you supply to us to process your application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Disclosure and Barring Service we will not do so without informing you beforehand unless the disclosure is required by law. Personal information about unsuccessful job candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. Once a person has taken up employment with Blatchford, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Blatchford has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

California Online Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the USA to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• You will be notified of any Privacy Policy changes:
• You can request to change your personal information by emailing us

How we use and store the information about you

We take your privacy very seriously. The Privacy Policy details what to expect when Blatchford collects your personal information. It applies to information we collect about:

Visitors to our website
People who subscribe to our mailing list or request information from us
Job applicants and our current and former employees

In most cases, any personal information provided, for example Contact Form submissions, is stored on servers in the EU. We use a third party provider to help manage and maintain the security and performance of our corporate websites.
Blatchford uses some third party services to provide some online features and functionality to our customers. These are:

Email newsletter

If you choose to join our mailing list, Blatchford uses the third party service Salesforce Marketing Cloud to provide our mailing list functionality. Refer to the ‘Third Party Processors’ section of this notice for information about them. Blatchford mailing lists include email address, name and country information and this information is stored on Marketing Cloud servers hosted in the EU. It is always possible to remove your personal data from our mailing list by opting out via the ‘Unsubscribe’ link at the bottom of any emails sent by Blatchford via Marketing Cloud. If you have difficulties removing yourself from the list then contact our Data Protection Officer.

Access to your information and correction

Blatchford tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ or ‘Right of Access’ under the Data Protection Act and the General Data Protection Regulation. We will then supply to you:

A description of all data we hold about you
Inform you how it was obtained (if not supplied by you)
Inform you why, what purposes, we are holding it
What categories of personal data is concerned
Inform you who it could be disclosed to
Inform you of the retention periods of the data
Inform you around any automated decision making including profiling
Let you have a copy of the information in an intelligible electronic form unless otherwise requested.

To make a request to Blatchford for any personal information we may hold, you will need to request the information from us, either verbally or in a written format. You have the choice of either completing the Subject Access Request (SAR) form, or via email, or via letter to the address provided below. Please be aware the form is NOT mandatory. However it can speed up the process. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate, please address these changes to the Information Security office, by contacting us.

Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However when we investigate a complaint we may need to share personal information with other relevant bodies.
By contacting the Data Protection Officer, by email and/or using the address below you can also get more details on:

agreements we have with other organisations for sharing information;
circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;
our instructions to staff on how to collect, use and delete personal data; and
how we check that the information we hold is accurate and up to date.

Third party processors

We use a number of third parties to process personal data on our behalf. The third parties have been carefully chosen and use Standard Contractual Clauses to comply with EU data protection regulations. These are:

Hotjar (Privacy Policy)
Salesforce (Marketing Cloud) (Privacy Policy)

Cookies & marketing

Cookies are small text files that are stored on your computer or smart device when you access a website. They allow websites to recognise your visit and to store information on your preferences or past actions to improve your experience of using the website. Please see our Cookie Policy for full details on the cookies that we use on this website and your consent options.

Your rights

You have rights around your personal data and how we handle it. If at any point you believe the information we process on you is incorrect and you want it corrected, you request to see this information, you request the data to be transferred, you object to our processing your Personal Information, or you request to have it deleted, please contact Blatchford’s Data Protection Officer.

Complaints or queries

Blatchford tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. If you do have a complaint, contact the Data Protection Officer who will investigate the matter on your behalf.

If you are not satisfied with the response from Blatchford or believe we are not processing your personal data in accordance with the law you have the right to raise your complaint with the UK Information Commissioner’s Office (ICO)

Contact information UK ICO:
Website: https://ico.org.uk/concerns/
Email: casework@ico.org.uk
Telephone: +44 (0) 303 123 1113

Other websites

Our website contains links to other websites. Our privacy policy only applies to this website, we would encourage you to read the privacy statements on the other websites you visit.

Complaints or queries

Blatchford tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. If you do have a complaint, contact the Data Protection Officer who will investigate the matter on your behalf.

If you are not satisfied with the response from Blatchford or believe we are not processing your personal data in accordance with the law you have the right to raise your complaint with the UK Information Commissioner’s Office (ICO)

Contact information UK ICO:
Website: https://ico.org.uk/concerns/
Email: casework@ico.org.uk
Telephone: +44 (0) 303 123 1113

Changes to this privacy notice

We keep our privacy notice under regular review and we will place any updates on this web page. This privacy notice was last updated on 28th September 2022.

Complaints or queries

Blatchford tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. If you do have a complaint, contact the Data Protection Officer who will investigate the matter on your behalf.

If you are not satisfied with the response from Blatchford or believe we are not processing your personal data in accordance with the law you have the right to raise your complaint with the UK Information Commissioner’s Office (ICO)

Contact information UK ICO:
Website: https://ico.org.uk/concerns/
Email: casework@ico.org.uk
Telephone: +44 (0) 303 123 1113

Who we are and how to contact us

Blatchford Group is the company that you are supplying your personal information to. The company HR Director is the Data Protection Officer for Blatchford and can be contacted by:

Email: information.security@blatchford.co.uk

Post:
HR Director – Information Security
Blatchford Ltd
Unit D Antura
Kingsland Business Park
Basingstoke
Hampshire
RG24 8PZ