As part of any recruitment process, the Sirva Relocation Ltd (and any of its subsidiaries) collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. 
What information does the organisation collect? 
The organisation collects a range of information about you. This includes; 
<ul>
<li>Your name, address and contact details, including email address and telephone number; </li>
<li>Details of your qualifications, skills, experience and employment history; </li>
<li>Information about your current level of remuneration, including benefit entitlements; </li>
<li>Whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process; </li>
<li>Information about your entitlement to work in the applied for location; and </li>
<li>Equal opportunities monitoring information, including information about your ethnic origin, marital status, health, and religion or belief. </li>
</ul>
The organisation collects this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment. 
The organisation will also collect personal data about you from third parties, such as references supplied by former employers, information from employment background check providers and information from criminal records checks. The organisation will seek information from third parties only once a job offer to you has been made and will inform you that it is doing so. 
Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email). 
Why does the organisation process personal data? 
The organisation needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you. 
In some cases, the organisation needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant's eligibility to work before employment starts. 
The organisation has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the organisation to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. The organisation may also need to process data from job applicants to respond to and defend against legal claims. 
Where the organisation relies on legitimate interests as a reason for processing data, it has considered whether or not those interests are overridden by the rights and freedoms of job applicants, employees or workers and has concluded that they are not. 
The organisation processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment. 
Where the organisation processes other special categories of data, such as information about ethnic origin, health, religion or belief, age, gender or marital status, this is done for the purposes of equal opportunities monitoring with the explicit consent of job applicants, which can be withdrawn at any time by contacting a member of our recruiting team. 
If your application is unsuccessful, the organisation will keep your personal data on file in case there are future employment opportunities for which you may be suited. The organisation will ask for your consent before it keeps your data for this purpose and you are free to withdraw your consent at any time. 
Who has access to data? 
Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles. 
The organisation will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The organisation will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks. 
How does the organisation protect data? 
The organisation takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties. 
For how long does the organisation keep data? 
If your application for employment is unsuccessful, the organisation will hold your data on file for six months after the end of the relevant recruitment process. 
If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice. 
Your rights 
As a data subject, you have a number of rights. You can: 
<ul>
<li>Access and obtain a copy of your data on request; </li>
<li>Require the organisation to change incorrect or incomplete data </li>
<li>Require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; </li>
<li>Object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; and </li>
<li>Ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation's legitimate grounds for processing data. </li>
</ul>
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GDPR Privacy Policy

JobFamily

PayType

The Alliance Relocation Services Coordinator is responsible for facilitating 3rd party services between SIRVA Move Management, Relocation Services, Agents and Vendors.&nbsp; The Coordinator gathers pertinent customer information, enters and manages order and service data in the system, and resolves conflicts due to service failures.&nbsp; Additionally, this role researches and sources new independent contractors based on service line or geographic location to partner with Alliance Relocation Services.
 FUNCTIONS AND RESPONSIBILITIES 
 30% - 3rd Party Services: &nbsp;&bull;&nbsp;Facilitates all steps in the order life cycle for 3rd party services provided via SIRVA Move Management, Relocation Services and Agents.&nbsp; &bull;&nbsp;Communicates with high level executive corporate transferees (move management, carriers and booking agents) to confirm orders and set clear expectations for service dates and service items; gathers street and email addresses, phone numbers and any other pertinent information. &bull;&nbsp;Enters order specifications into the custom SIRVA software program from initial quote through customer invoicing; specifications include, but are not limited to service type, scheduled date and time, pricing, and special notes or instructions &bull;&nbsp;Assigns appropriate vendor per service order by referencing contracts and rate tables &bull;&nbsp;Provides proactive recommendations of potential service failure or cost avoidance &bull;&nbsp;Dispatches domestic/international 3rd party orders &bull;&nbsp;Completes financial audits of revenue and payables upon completion of delivery 30%&nbsp;- Vendor Management: &bull;&nbsp;Researches potential vendors across various markets for both service type and geographic growth &bull;&nbsp;Prepares required documentation for new vendor setup and maintains contract repository &bull;&nbsp;Facilitates annual vendor recertification and compliance &bull;&nbsp;Monitors and provides recommendations to management on vendor quality scores &bull;&nbsp;Clarifies any pertinent information required to ensure a successful service to all customer types 25% - Conflict Resolution:&nbsp; &bull;&nbsp;Responds promptly and accurately to a variety of inquiries via phone, email and messages. These inquires could come from Movers/Corporate Customers/Transferees/Carriers/Drivers/or SIRVA Associates &bull;&nbsp;Acts as the first point of contact for escalations, determines resolution for service failures &bull;&nbsp;Provides necessary documents to initiate the process of a service claim &nbsp; 10% - Training: &nbsp;&bull;&nbsp;Provides vendor and customer training on SIRVA systems including but not limited to mobile / in-office platforms &bull;&nbsp;Provides recommendations for process improvement and enhancements 5%&nbsp;&bull;&nbsp;Performs all other duties as assigned by management or needed to support business operations
 QUALIFICATIONS AND PREFERRED SKILLS &bull;&nbsp;A minimum of two (2) years in a fast-paced environment &bull;&nbsp;Two-year associate degree is useful but not required &bull;&nbsp;Moving/relocation company experience would be helpful &bull;&nbsp;Ability to work as part of a team &bull;&nbsp;Ability to work flexible hours and weekends &bull;&nbsp;Ability to work in either&nbsp; an office setting or from home depending on business requirements &bull;&nbsp;Excellent communication skills; ability to manage stressful situations and maintain a pleasant demeanor &bull;&nbsp;Problem solving ability with attention to detail &bull;&nbsp;Proficient PC skills and ability to learn new software &bull;&nbsp;Fluent in Outlook, Word and Excel with strong data entry skills &bull;&nbsp;Ability to prioritize workload EDUCATION AND CERTIFICATION REQUIREMENTS &bull;&nbsp;High school degree or equivalent &bull;&nbsp;At least two years of advanced education in a business field &bull;&nbsp;Associates degree or business diploma required (or equivalent experience)
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At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: #1c1c1e;">Position Title:&nbsp;Alliance Relocation Services Coordinator </li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: #1c1c1e;">Salary Range:&nbsp; $17-$19/hr</li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: #1c1c1e;">Benefits:&nbsp;Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life &amp; Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees</li>
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Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.
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For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: #1c1c1e;">Artificial Intelligence Usage:&nbsp;Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process.&nbsp;All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.</li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: #1c1c1e;">Vacancy Status: This posting reflects and existing vacancy within our organization. </li>
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