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Purpose of the Job
This is an exciting opportunity for an experienced Senior Project Manager to join HH Global as we continue on a journey of growth with one of the top global sports brands. Our client, a renowned sports fashion retailer, is expanding in the ever-evolving retail landscape, and they've entrusted us to support and enhance their in-store execution.
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The successful Senior Project Manager will possess extensive expertise in managing complex in-store fit-outs across the EMEA region. Prior experience in fit-outs, layout planning, and a deep technical understanding of intricate fixtures, fittings, and equipment are essential. You should be adept at handling large-scale projects for multiple store openings with varying lead times. Your responsibilities will encompass receiving project briefings, managing day-to-day communications, providing quotations, and overseeing the complex execution. Your role will involve a blend of project work, collaboration with clients, internal teams, and occasional on-site presence during installations. This presents an excellent opportunity for an experienced individual to contribute to the development of stores for a top-tier sports fashion brand.
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Your core responsibility will be ensuring the successful delivery of sometimes intricate and multifaceted projects within the dynamic retail environment. You will cultivate strong relationships with your team and partners, fostering effective collaboration to consistently exceed our client's high expectations.&nbsp;
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Key Responsibilities
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<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Cultivate strong, lasting relationships with clients.</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Take the lead in coordinating in-store fit-out deliveries, serving as the primary client contact day-to-day, overseeing the project from layout creation right through to installation.</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Collaborate closely with your Account Manager/Account Director to extract comprehensive client briefs.</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Create meticulous specifications for both internal and external clients, drawing from your client insights.</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Elevate customer service standards for all stakeholders, both within the organization and externally.</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Ensure precise, on-time delivery of in-store fit-out projects by monitoring their progress closely.</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Leverage your comprehensive knowledge of HH&rsquo;s diverse service offerings to provide clients with tailored digital solutions that enhance their in-store fit-outs.</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Drive innovation by implementing new methods and procedures when necessary.</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Collaborate as part of a cohesive team to meet contractual obligations, craft compelling presentations, and manage essential account administration and reporting.</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Collaborate with Account Directors and Account Managers to identify and nurture new business opportunities, contributing to our continuous growth</li>
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Knowledge, skills and experience
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<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Fantastic skills at developing relationships in an organic fashion;</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">A great project/program manager, able to manage multiple projects simultaneously;</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Numerate with a strong commercial understanding;</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Strong time management and prioritisation skills;</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Able to work under pressure and to tight deadlines, with a good sense of humour;</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Is professional, courteous and calm under pressure;</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Approachable and confident to offer advice in meetings;</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations;</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Knowledge of Microsoft office and Google Apps is preferred but not essential.</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Great excel skills</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Experience of managing marketing campaigns for instore activation;</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Experience in trouble shooting unexpected project issues and implementing preventative measures is preferred;</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred;</li>
<li style="margin: 0cm 0cm 0cm 0px; font-size: 11pt; font-family: Aptos, sans-serif;">Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators);</li>
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<div>We thank all applicants in advance for their interest in this position. HH Global are an equal opportunities employer and welcome all applicants from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law. Please note that we will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com Please note that we carry out a variety of pre-employment background checks, which are appropriate for the country that you are based in. These may include some of the following; employment history, right to work, identity and validity of professional qualifications (if applicable) checks. In some countries, criminal background, sanction file and / or CIFAS checks may apply. If you have any questions relating to this, please reach out to HR.EMEA@hhglobal.com in the first instance.</div>
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